CHAPTER 7
INTERPERSONAL COMMUNICATION
Interpersonal cummunication-
- exchange of information between two or more people
- there is message sending and message receiving
The Conversation Process
- opening
- feedforward
- business
- Feedback
- Closing
Example:
Ella :"Hello, James. Do you have a breakfast?"
James :'' I had a breakfast ."
Ella :'' I have have a bad new to tell you , our group assignment got a low mark.''
James :'' Yes , I know already .Now we just can try our best in final exam .''
Ella: '' Sure .''
Principles of Turn-Taking
-concerned with how interactants take turns speaking and how who speaks when is determined
Principles of Dialogue
-that is a freely-flowing group conversation in which participants attempt to reach a common understanding, experiencing everyone's point of view fully, equally and nonjudgementally.
Example : Two lady talking about how wear can be look fashion.
Principles of Immediacy and
Flexibility
-The
creation of closeness, a sense of togetherness, of oneness between speaker and
listener
-Can
make people more attractive to others
-Can
be verbal or nonverbal
Small Talk
-Preliminary talk
-Helps ease into a major topic (“big talk”)
-Can be a politeness strategy
-Stress similarities rather than differences
-Some relationships are based entirely on small talk
Apologies
An
expression of wrong-doing or regret for having done something or for something
that has
happened.
lAdmit
wrong-doing
lBe
apologetic
lEmpathize
lAvoid
excuses
lGive
assurances it will not happen again
Compliments
A message of praise, flattery, or congratulations
-Be real and honest
-Compliment in moderation
-Be totally complimentary; avoid qualifying compliments
-Be specific and personal
Relationship
Stages & Theories
-Theories of relationship development try to explain how partnerships change over time. Such
theories highlight the dynamic process of evolution across the life span of relationships.
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