Chapter 7

CHAPTER 7

INTERPERSONAL COMMUNICATION

Interpersonal  cummunication-

• exchange of information between two or more people
• there is message sending and message receiving

The Conversation Process

1.    opening
2.    feedforward
3.    business
4.    Feedback
5.    Closing

Example:

 Ella  :"Hello, James. Do you have a breakfast?"

James :'' I had a breakfast ."

Ella :'' I have have a bad new to tell you , our group assignment got a low mark.''

James :'' Yes , I know already .Now we just can try our best in final exam .''

Ella: '' Sure .''

Principles of Turn-Taking

-concerned with how interactants take turns speaking and how who speaks when is determined

Principles of Dialogue

-that is a freely-flowing group conversation in which participants attempt to reach a common understanding, experiencing everyone's point of view fully, equally and nonjudgementally.

Example : Two lady talking about how wear can be look fashion.

Principles of Immediacy and Flexibility

-The creation of closeness, a sense of togetherness, of oneness between speaker and listener

-Can make people more attractive to others

-Can be verbal or nonverbal

Small Talk

-Preliminary talk

-Helps ease into a major topic (“big talk”)

-Can be a politeness strategy

-Stress similarities rather than differences

-Some relationships are based entirely on small talk

Apologies

An expression of wrong-doing or regret for having done something or for something that has

happened.

lAdmit wrong-doing

lBe apologetic

lEmpathize

lAvoid excuses

lGive assurances it will not happen again

Compliments

A message of praise, flattery, or congratulations

-Be real and honest

-Compliment in moderation

-Be totally complimentary; avoid qualifying compliments

-Be specific and personal

Relationship Stages & Theories

-Theories of relationship development try to explain how partnerships change over time. Such

theories highlight the dynamic process of evolution across the life span of relationships.