Communication
·
The act by one or more persons
of sending and receiving messages.
v Verbal communication
v Non-verbal communication
Hand gestures
Facial Expression
Five
areas of human communication
·
Intrapersonal communication
·
Interpersonal communication
·
Small group&organizational
communication
·
Public communication
·
Mass communication
Culture and human communication
"Different Cultures, Different Perspective"
Greeting gesture of Chinese
Greeting
gesture of Indian
The
Components of human communication
1. Communication context
Ø Social psychological context
People communicate according to the situation and the
roles they play.
Example: As students, we talk to lecturers in a polite
and formal way. However, we talk to our friends informally and in sense of
humor.
2. Physical context
Ø A place which communication takes place
Example: At home vs
at school
3.
Cultural Context
Ø Beliefs and values shared by a
group of people passed down to next generation
Example:
The
gesture 'thumbs up'. English-speaking Caucasians use it to signal ‘OK’, which
is same meaning as O.K. ring gesture.
This gesture in
Southern Sardina or Northern Greece means you want to invite a fight.
4.
Temporal (time) context
Ø Time or period for communication
to take place
Example: Morning is not a good time for communication
to take place.
Communication Models
ü Linear Model of Communication (one-way communication) (do not involve
feedback)
ü Interactional View of Communication (two-way communication)
The Purposes of Human Communication
è To help
Example: You comfort your friend who is feeling upset.
è To discover (discover your strength and weakness)
Example: You are communicating in a polite way and do not using the
words that will hurt others feeling.
è To relate
Example: Maintaining good relationship through effective communication
è To persuade
Example: Promoting products
è To play
Example: To tell a joke.
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