Listening => Something you want to focus and get everything a person tells and relate it to the experience you had
Hearing => Just receive or hear the sound
THE FIVE STAGES OF LISTENING:
1 1. Receiving
· Paying attention and receive the messages from the speaker
Ø Verbally
Ø Nonverbally
2 2. Understanding
· Know the point from the speaker’s messages
3 3. Remembering
· Recall the messages received and understood them for some period of time
4 4. Evaluating
· Allows the listener to form an opinion of what she heard
5 5. Responding
· To determine if the message is being understood or considered by giving BACKCHANNELING CUES ( For example: “Ohh”, “I see”)
LISTENING & CULTURE
Diversity of listening & culture:
1. Language and speech
· Everyone has their own ways of speech with different native languages
2. Non-verbal behavioral differences
· Speaker from different cultures have their own behaviors when talking to others
LISTEN = VERBAL + NONVERBAL
LISTEN = VERBAL + NONVERBAL
3. Direct and indirect styles
· Direct style=> Talk in a straight way which may hurt people
Example: You are so ugly with green color shirt.
· Indirect style => Use an indirect way of speech and try not to hurt others’ feeling
Example: You are so beautiful with this shirt but it would be better if you wear the yellow color one.
4. Balance of story versus evidence
· Balance of story => In some cultures, people easily influenced by your WORD if you can convince them
· Evidence => In some cultures, when someone want to know about anything, they want to know from a credible source which can provide them the EVIDENCE
5. Credibility
· People’s views on speaker’s credibility will be different from one culture to another
6. Feedback
· Some culture of people give the feedback in a direct way
· However, some culture of people will give a positive feedback in order not to hurt people
LISTENING EFFECTIVELY
1. Participatory and passive listening
· Passive listening => Speaker feels that you accept what he said
2. Emphatic & objective listening
· When we listen to something, we not just listen but we try to understand and feel the feeling the speaker trying to tell
EMPHATY = understand what a person MEANS + FEELINGS
3. Nonjudgmental &critical listening
· When we listening to someone, we must be nonjudgmental by giving the responses after evaluation
Example: If a drug abuser seeking for help, we must be nonjudgmental and try to understand his/ her feeling and then evaluate or judge the message.
4. Surface & depth listening
· Differentiate the literal and depth meaning of the communication
Example: How does he look like?
Surface listening : Erm, good.
Depth listening : Well, I think he is good looking especially with this hairstyle.
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